Role Description

This is a full-time on-site role for a Customer Service Manager. The Customer Service Manager will be responsible for managing and overseeing the day-to-day operations of the customer service team. This includes ensuring high levels of customer satisfaction and support through effective communication, problem-solving, and analytical skills. The Customer Service Manager will report directly to the Operations Manager.

Qualifications

• Customer satisfaction, customer service management, and customer support skills
• Analytical skills, including the ability to analyze data and identify trends
• Effective communication skills, both verbal and written
• Excellent problem-solving skills and the ability to drive solutions
• Experience with CRM software and customer service systems
• Experience in a manufacturing or logistics environment is a plus
• Bachelor's degree in Business Administration, Marketing or relevant field